Shipping Policy

Thanks for choosing Rugged Venture—your source for rugged, off-grid, and adventure-ready gear. We’re committed to delivering your order quickly and securely, with shipping handled by trusted carriers and a process designed for reliability.

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📦 Shipping Costs
We offer free shipping across the USA on all orders—no hidden fees, no surprises.

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⏰ Order Cut-Off Time
Orders placed by 6:00 PM EST, Monday through Friday, begin processing the same or next business day.

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🔄 Processing Time
We process all orders within 1–2 business days.

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🚚 Transit Time
Once shipped, your order will typically arrive within 4–7 business days.

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🚛 Freight Deliveries
Larger or heavier items may be shipped via third-party freight carriers (18-wheeler trucks). If your order requires freight delivery, our team will reach out to schedule a curbside drop-off. Please ensure your phone number at checkout is accurate so we can contact you without delay.

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📨 Order Confirmation & Tracking
Right after placing your order, you’ll receive a confirmation email letting you know we’ve got it. Once your item ships, you’ll get a follow-up email with your tracking number and a link to follow its journey.

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🏠 Need to Change Your Shipping Address?
If you need to update your shipping address, please contact us within 24 hours of placing your order by emailing support@ruggedventure.com.

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❌ Order Cancellations
Changed your mind? You can cancel any order before it ships for a full refund. If the item has already shipped, please refer to our Return Policy for next steps.

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🛠️ Damaged or Incorrect Items
Please inspect your package as soon as it arrives. If you receive an item that is damaged, defective, or not what you ordered, contact us immediately. We’ll make it right—and cover the return shipping if needed.

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📞 Contact Us
We’re here to help every step of the way. For questions or support, get in touch with our customer service team:

• Company Name: Rugged Venture

• Phone: (302) 273-1965

• Email: support@ruggedventure.com

• Address: 254 Chapman Rd STE 208 #23319, NEWARK, DE 19702