FAQs

Frequently Asked Questions

⏱️ How long does it take to ship my order? When will I receive it?
We move fast. Most orders are packed and shipped within 1–2 business days, and you can expect delivery within 4–7 business days in most cases. If an item takes longer to ship, we’ll note that directly on the product page. Delays are rare—but if they happen, we’ll keep you in the loop. Rugged Venture is committed to the fastest fulfillment and the most responsive customer service out there.

💳 What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also check out using Apple Pay and Google Pay.

↩️ What is your return policy?
We offer a 30-Day Satisfaction Guarantee on all purchases. For full details, check out our Return Policy at the bottom of the page.

❌ Can I cancel my order?
Yes—if your order hasn’t shipped yet, you can cancel it for a full refund. Just email us right away at support@ruggedventure.com. Once your item has shipped, our standard return policy will apply.

📦 What if my order arrives damaged?
Inspect your package when it arrives. If there’s visible damage to the box or product, make a note when signing for delivery—or write “suspected damage” if you’re unable to inspect it fully. If anything is damaged, send photos to support@ruggedventure.com, and we’ll take care of a replacement or compensation immediately.

🛒 How do I place an order?
Ordering is easy—just click “Add to Cart” on the product page, then proceed to checkout. Enter your shipping and payment information, and you’re all set. Prefer to order by phone? Give us a call at (302) 273-1965 and we’ll help you place your order.

📬 How will I know when my order ships?
Once your order is placed, you’ll receive an email confirming your purchase. When your item ships, we’ll send a follow-up with tracking details so you can monitor its journey right to your doorstep.

📧 Will I receive an order confirmation?
Absolutely. Every order comes with an instant confirmation email. Be sure to double-check that your email address is correct before submitting your order.

💵 Do you charge sales tax?
We’re based in Delaware and so, no sales tax will be added—saving you extra on your purchase.

📝 Can I change my order after placing it?
Yes, as long as your order hasn’t shipped. Just send an email to support@ruggedventure.com with your changes. We’ll update your order and either refund the difference or send you a secure link to pay any remaining balance. For urgent updates, you can also call us at (302) 273-1965.